Privacy Policy

Last updated: March 24, 2026

Lakeside Hearing is committed to protecting your privacy. This policy explains what information we collect through our website, how it is used, and how it is handled.

1. Information We Collect

We collect limited information through this website in two ways.

Information you provide directly
If you contact us through a form, we may collect:

  • Name
  • Email address
  • Phone number
  • Any message you include

Automatically collected information
As you navigate the website, we collect general usage data such as:

  • Pages visited
  • Time spent on the site
  • Clicks on actions like “Call” or “Book Appointment”
  • General location at a city level
  • Device and browser type

This information is used in aggregate and is not used to identify you personally.

2. What We Do Not Collect on This Website

We do not collect or store personal health information through this website.

When you click to book an appointment, you are redirected to a secure third-party platform. Any personal or health information you provide there is collected and managed within that system under its own privacy policies.

3. How We Use Information

We use the information collected to:

  • Respond to inquiries
  • Understand how visitors use the website
  • Improve website performance and user experience
  • Measure the effectiveness of our advertising

4. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors interact with our website and to support advertising.

These technologies help us:

  • Measure general website activity
  • Track actions such as clicks on “Call” or “Book Appointment”
  • Understand how our advertising performs

We use tools including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram)

These tools may use cookies to track general interactions with our website and support remarketing.

This information is collected in aggregate and is not used to identify you personally.

5. Advertising and Remarketing

We may use advertising platforms such as Google and Meta to show general information about our services to people who have visited our website.

These tools may use cookies or similar technologies to measure activity and support advertising across different websites and platforms.

We do not use this information to identify you personally or to build individual profiles, and we do not use sensitive personal or health information for advertising purposes.

To learn more or to opt out of interest-based advertising, you can visit:

6. Data Sharing

We do not sell personal information.

We may share limited data with trusted service providers that support our website and marketing systems, such as analytics and advertising platforms.

Some of these providers may process data outside of Canada, including in the United States.

7. Data Security

We take reasonable steps to protect the information collected through this website.

8. Your Choices

You may:

  • Choose not to submit information through contact forms
  • Adjust cookie settings through your browser
  • Opt out of certain advertising features using the tools listed above

By using this website, you consent to the use of cookies and tracking technologies as described in this policy.

9. Contact

Lakeside Hearing

Nichole Sorensen
Privacy Officer
100-3121 Hill Road
Lake Country, BC
V4V 1G1

Phone: 250-766-0294
info@lakesidehearing.com

10. Updates

This policy may be updated from time to time. The current version will always be posted on this page.